eGain Analytics Hub
Reviews
Star rating
Rank in Digital Analytics
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 70.0% |
| Mid-Market | 10.0% |
| Enterprise | 20.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Refine your customer experience with eGain Analytics
“eGain Analytics helps businesses to effortlessly measure, analyze, and optimize their contact center operations and service, knowledge management, web customer experience, and customer journeys, resulting in improved efficiency and productivity, enhanced customer satisfaction, in”
Awesome analytics and reporting features
“One of the key benefits of eGain Analytics is that it integrates with eGain's broader customer engagement platform, which includes features such as chatbots, virtual assistants, and email management tools. This integration means that users can gain insights into their customer in”
Review for Egain Analytics
“Measurement, analysis, and improvement of your contact centre operations, knowledge, and web customer experience are made simple by eGain Analytics.Easily create instructive reports, charts, and dashboards. Use the data in a variety of ways to slice and dice it for efficient busi”