BMC FootPrints
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 5.3% |
| Mid-Market | 36.8% |
| Enterprise | 57.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q2 | 1 | 3.0 |
Satisfaction ratings
What reviewers say
Flexible Queue Views and Multi-Assign Tickets, but the Interface Feels Dated
“I like being able to create multiple views of my queue, and I also appreciate that I can assign tickets to multiple people.”
Footprints is a pretty good service desk
“What I like best about Footprints Service Desk is that it is highly configurable. You can create all kinds of categories and group teams. I like that you can reply to an email that has been generated by the system rather than having to open up the web application.”
Easy
“Footprints allows an user to manage multiple things in the work environment such as service desk and workflow automation, manage changes, service requests, and other types of incidents. It is a very good software for case resolution.”