ManageEngine ServiceDesk Plus
253
Reviews
4.2
Star rating
#13
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
Cons
- Complex Setup
- Steep Learning Curve
- Complexity
- Learning Curve
- Limited Features
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+0.0%
46
Mid-Market
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.6% |
| Mid-Market | 59.0% |
| Enterprise | 31.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.5 |
| 2025 Q1 | 1 | 4.5 |
| 2025 Q2 | 1 | — |
| 2025 Q3 | 5 | 4.2 |
| 2025 Q4 | 4 | 4.5 |
| 2026 Q1 | 4 | 4.5 |
| 2026 Q2 | 3 | 3.5 |
| 2026 Q3 | 3 | 4.8 |
Satisfaction ratings
Ease of Use8.7
Ease of Setup8.4
Quality of Support8.4
Meets Requirements8.8
What reviewers say
Highly Flexible Automation Workflows That Drive Business Operations
5.0
“The flexibility to customize Automations by creating custom workflows to drive business operations effectively”
Gestión de tickets fácil y asignación sencilla
5.0
“El poder gestionar los tickets, la facilidad con lo que se leen y sobre todo el poder asignar tickets de manera sencilla”
Flexible and Powerful—ServiceDesk Plus Enables a Lot
4.0
“There is a lot of things you can do with ServiceDesk Plus, though a lot of it comes down to custom coding.”