SolarWinds Service Desk
Reviews
Star rating
Rank in Service Desk
Pros and cons
Pros
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Cons
- Missing Features
- Asset Management
- Limited Features
- Limited Customization
- Expensive
- Insufficient Information
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.2% |
| Mid-Market | 68.0% |
| Enterprise | 23.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 13 | 4.4 |
| 2025 Q1 | 4 | 4.4 |
| 2025 Q2 | 13 | 4.3 |
| 2025 Q3 | 8 | 4.1 |
| 2026 Q1 | 2 | 4.3 |
| 2026 Q2 | 20 | 4.3 |
| 2026 Q3 | 4 | 4.0 |
Satisfaction ratings
What reviewers say
SolarWinds Service Desk is more focused on IT service management rather than monitoring
“Easy to deploy because it is SaaS-based User-friendly interface Supports ITIL processes Includes asset management and SLA tracking Suitable for organizations building a mature ITSM process”
SolarWinds Service Desk is as a cloud-based IT service management solution.
“As an agent, I find it easy to use. The asset management tool is very handy, and the automation feature is also helpful in my day-to-day work.”
Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management
“SolarWinds Service Desk stands out for its intuitive interface and ease of use, which makes it simple for teams to manage tickets and service requests without extensive training. It streamlines IT service management by combining ticketing, asset management, and workflow automatio”