MaxContact
60
Reviews
4.6
Star rating
#26
Rank in Contact Center Workforce
Pros and cons
Pros
- Customer Support
- Helpful
- Ease of Use
- Efficiency
- Reliability
- Features
Cons
- Missing Features
- Complex Reporting
- Poor Reporting
- Customization Difficulty
- Lack of Clarity
- Difficult Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
75
Mid-Market
9
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 42.1% |
| Mid-Market | 54.4% |
| Enterprise | 3.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 41 | 4.7 |
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 17 | 4.4 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup8.9
Quality of Support9.4
Meets Requirements8.8
What reviewers say
Reliable Automatic Dialler That Just Works
5.0
“I like the automatic dialler system. It has proven reliable.”
Smooth System with Responsive Support
5.0
“I love how I can message MaxContact with an issue and get a well-explained response quickly. It's never an automated response; they take the time to look into any issues and ensure that all questions are answered in a way I can understand.”
User-Friendly Yet Data-Intensive
4.0
“I like MaxContact for its ease of use. It's very easy to navigate, which helps a lot when managing campaigns and reports. The initial setup was great, with no issues, and it was well-supported.”