G2 Vendor Directory

Cisco Finesse

by Cisco

25

Reviews

4.5

Star rating

#72

Rank in Customer Communications Management

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Cisco Finesse.

      Page views and citations · Cisco Finesse

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      AWS Elastic Beanstalk

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Cisco Finesse.

      1

      Genesys Cloud CX

      8 switched
      2

      Five9 Intelligent Cloud Contact Center Platform

      6 switched
      3

      Talkdesk

      4 switched
      4

      8x8 Contact Center

      3 switched
      5

      Diabolocom

      2 switched

      Key stats

      -100.0%

      72

      Mid-Market

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business24.0%
      Mid-Market60.0%
      Enterprise16.0%

      Quarterly history

      QuarterReviewsStar rating
      2025 Q314.0
      2026 Q210.5

      Satisfaction ratings

      Ease of Use9.5
      Ease of Setup9.4
      Quality of Support9.3
      Meets Requirements9.3

      What reviewers say

      User friendly

      4.0

      “It is user friendly and seems to work really well for the need of our unit.”

      Team Lead

      Functional!

      5.0

      “I like it cause easy to interlink with other apps like Salesforce”

      Customer Relations Specialist

      Best supervisor desktop ever

      5.0

      “It is completely web base desktop. It improve the customer care experience at next level.”

      Network Support Engineer