SymphonyAI IT Service Management
68
Reviews
4.6
Star rating
#12
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Automation
- User Interface
- Customizability
- Easy Setup
- Ease of Use
- Monitoring
Cons
- Limited Functionality
- Missing Features
- Filtering Problems
- Expensive
- Filtering Issues
- Limited Automation
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
73
Enterprise
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 2.9% |
| Mid-Market | 29.4% |
| Enterprise | 67.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 1 | 4.5 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup8.9
Quality of Support8.7
Meets Requirements8.9
What reviewers say
ITSM Tool.
5.0
“SymphonyAI is the best tool for small and Medium size organization. The Service request is very easy to configure. Service request can be created manually by users. Automation of service request creation via email is awesome. Any email can be converted into service request. Also ”
Excellent Product
4.5
“Automated features will help to on board customers fast and operate smoothly”
Symphony Summit ITSM Tool
5.0
“Service Management tool has all the options required in ITSM tool”