Autotask
Reviews
Star rating
Rank in Professional Services Automation
Pros and cons
Pros
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations
Cons
- Complex Usability
- Learning Curve
- Limited Functionality
- Missing Features
- Not User-Friendly
- Steep Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 70.0% |
| Mid-Market | 27.1% |
| Enterprise | 2.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 7 | 4.0 |
| 2025 Q1 | 5 | 3.6 |
| 2025 Q2 | 43 | 4.7 |
| 2025 Q3 | 38 | 4.3 |
| 2025 Q4 | 27 | 4.6 |
| 2026 Q1 | 25 | 3.9 |
| 2026 Q2 | 69 | 4.2 |
| 2026 Q3 | 24 | 4.5 |
Satisfaction ratings
What reviewers say
Modern and Customizable, but Setup and Billing Integration Take Work
“Autotask is a marked improvement over our old ticketing system. Is has deeper integrations to companion services like DATTO RMM and ITGlue. I like the layout, customizability, dashboards, contracts, and controls. It feels like a modern product. I feel like I have a controlled wor”
Service Desk is the strongest feature
“The main dashboard for following up on ticket status and due dates is very helpful for ensuring SLAs are met. Once you customize the dashboard with the data you actually need to see to monitor tickets in a general way, it becomes even more helpful. Also, once the interface is ”
Business-Critical Hub with Broad Integrations, but Clunky Reporting and API
“I like that Autotask is the core of our business and serves as our central source of truth. I use it to manage and track support tickets, projects, opportunities, and invoicing, and to measure KPIs across the business. It also connects with many of the external systems we use, in”