G2 Vendor Directory

Experience Management

69

Products

34.2K

Total reviews

4.6

Avg. rating

Freshdesk by Freshworks leads the Experience Management category with a 4.4 rating from 3,867 reviews. Experience.com has the strongest momentum in the category, up +5.3% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Experience Management.

LLM citations · Experience Management

Source: G2 review data

Key stats

Freshdesk

Experience.com

Small Business

Category trends

How the Experience Management market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Fin3,720 2
Freshdesk3,574 3
Qualtrics Market Research2,715 4
Birdeye1,391 5
Reputation1,276
Which products climbed the Grid most?
1
TheySaid7 2
Dynamics 365 Customer Voice6 3
Retently4 4
Resonate CX1
Which products are reviewers switching to?
1
Birdeye98 2
QuestionPro49 3
Fin44 4
Totango36 5
ChurnZero34
Which products do enterprises choose?
1
Qualtrics Market Research1,201 2
Freshdesk390 3
Reputation335 4
Qualtrics Customer Experience267 5
Birdeye253
Which products do mid-market buyers choose?
1
Fin1,389 2
Freshdesk1,388 3
Qualtrics Market Research915 4
Reputation593 5
AskNicely500
Which products do small businesses choose?
1
Fin2,095 2
Freshdesk1,732 3
Birdeye648 4
QuestionPro598 5
Qualtrics Market Research591

Fastest growing

Ranked by G2 Momentum score.

1

Experience.com

by Experience.com · 413 reviews

4.8
2

ChurnZero

by ChurnZero · 1,631 reviews

4.7
3

Qualtrics Market Research

by Qualtrics · 3,020 reviews

4.4

All products

Ranked by G2 Grid position.

1

Freshdesk

by Freshworks · 3,867 reviews

4.4
2

Fin

by Fin · 3,941 reviews

4.5
3

Birdeye

by Birdeye · 4,288 reviews

4.7
4

Resonate CX

by Resonate Solutions · 594 reviews

4.6
5

Reputation

by Reputation · 2,469 reviews

4.5

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