Dynamics 365 Customer Voice
17
Reviews
4.5
Star rating
#8
Rank in Experience Management
Pros and cons
Pros
- Intuitive
- Ease of Use
Cons
- Delayed Services
- Improvement Needed
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
76
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 35.3% |
| Mid-Market | 35.3% |
| Enterprise | 29.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 4.5 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup9.1
Quality of Support8.9
Meets Requirements8.9
What reviewers say
Effortless Draft Creation, As Intuitive As Canva
5.0
“It's very easy to create drafts with this tool; it feels almost as intuitive as designing a poster in Canva.”
Powerful survey manangement tool
4.0
“Dynamics 365 customer voice comes with out-of-the-box integration with dynamics 365 sales and marketing. There are possibilities to record the responses anonymously and as well as non anonymously.”
Dynamics 365
4.5
“Dynamics 365 provides ERP (Enterprise Resource planning) and CRM (Customer Relationship Management) at the same time it provides visualization tools and dashboarding as well as automating services too.”