Resonate CX
594
Reviews
4.6
Star rating
#4
Rank in Experience Management
Pros and cons
Pros
- Ease of Use
- Helpful
- Feedback Management
- Customer Feedback
- Insights Generation
- Visibility
Cons
- Scoring System Issues
- Inadequate Feedback
- Reporting Issues
- Survey Issues
- Not Intuitive
- Review Management
Traffic & LLM citations
Source: G2 review data
Key stats
+0.0%
77
Small Business
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 40.8% |
| Mid-Market | 26.4% |
| Enterprise | 32.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.6 |
| 2025 Q1 | 9 | 4.7 |
| 2025 Q2 | 17 | 4.7 |
| 2025 Q3 | 177 | 4.6 |
| 2025 Q4 | 81 | 4.7 |
| 2026 Q1 | 22 | 4.9 |
| 2026 Q2 | 22 | 4.6 |
| 2026 Q3 | 22 | 4.5 |
Satisfaction ratings
Ease of Use9.3
Ease of Setup9.4
Quality of Support9.5
Meets Requirements9.3
What reviewers say
Resonate Makes Parent Feedback and Communication Easy
5.0
“Resonate is a valuable tool for gathering parents’ feedback, improving communication, and continuously enhancing the quality of our service.”
A Great Tool for Building Stronger Teams and Customer Service
5.0
“I love how it is a very good tool to utilise to grow a better team and a better customer service. I do believe that the surveys could be updated though and flex more like retail does.”
Direct Customer-to-Store Feedback Made Easy
5.0
“Ability to have a direct feedback between our customers and store”