G2 Vendor Directory

Customer Communications Management

113

Products

54.9K

Total reviews

4.6

Avg. rating

Salesforce Service Cloud by Salesforce leads the Customer Communications Management category with a 4.4 rating from 8,464 reviews. HighLevel has the strongest momentum in the category, up -83.8% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Customer Communications Management.

LLM citations · Customer Communications Management

Source: G2 review data

Key stats

Salesforce Service Cloud

HighLevel

Small Business

Category trends

How the Customer Communications Management market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Front1,582 2
Zoho Desk1,086 3
Salesforce Service Cloud1,037 4
Podium853 5
Freshdesk630
Which products are growing fastest?
1
Salesforce Service Cloud113 2
Zoho Desk25 3
SalesCaptain24 4
Pluspoint23 5
Close14
Which products climbed the Grid most?
1
Jotform AI Agents34 2
Edge9 3
respond.io3 4
BoldDesk1 5
Freshdesk1
Which products are reviewers switching to?
1
Zoho Desk333 2
Missive133 3
JustCall107 4
Fin105 5
Freshdesk58
Which products do enterprises choose?
1
Salesforce Service Cloud360 2
ServiceNow Customer Service Management149 3
Front135 4
Freshdesk62 5
Adobe Experience Manager43
Which products do mid-market buyers choose?
1
Front661 2
Salesforce Service Cloud441 3
Freshdesk275 4
Fin241 5
Podium241
Which products do small businesses choose?
1
Zoho Desk840 2
Front766 3
Podium552 4
Missive332 5
Fin291

Fastest growing

Ranked by G2 Momentum score.

1

HighLevel

by HighLevel · 654 reviews

4.6
2

Pylon

by Pylon · 111 reviews

4.7
3

Assembly

by Assembly · 348 reviews

4.7

All products

Ranked by G2 Grid position.

1

Salesforce Service Cloud

by Salesforce · 8,464 reviews

4.4
2

Zoho Desk

by Zoho · 8,038 reviews

4.4
3

Freshdesk

by Freshworks · 3,867 reviews

4.4
4

Podium

by Podium · 2,155 reviews

4.5
5

WhatsApp Business Platform

by Meta Platforms, Inc · 252 reviews

4.6

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