Edge
209
Reviews
4.8
Star rating
#8
Rank in Feedback Analytics
Pros and cons
Pros
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Cons
- Poor Customer Support
- Delays
- Missing Features
- Learning Curve
- Review Management
- Login Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-64.3%
88
Small Business
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 64.4% |
| Mid-Market | 29.3% |
| Enterprise | 6.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 16 | 4.6 |
| 2025 Q2 | 74 | 4.8 |
| 2025 Q3 | 44 | 4.8 |
| 2025 Q4 | 28 | 4.9 |
| 2026 Q1 | 9 | 4.9 |
| 2026 Q2 | 14 | 4.7 |
| 2026 Q3 | 5 | 4.9 |
Satisfaction ratings
Ease of Use9.5
Ease of Setup9.6
Quality of Support9.8
Meets Requirements9.6
What reviewers say
Quick Customer Outreach, Easy to Use, and Responsive Support
5.0
“My favorite thing about Edge is that it allows us to quickly and easily reach out to customers that had a negative experience and learn more.”
Real-Time Reviews Make Edge a Breeze
5.0
“I love being able to see reviews in real time rather than having to go to google and look up everything!”
Edge Makes Client Review Management Timely and Effective
5.0
“Edge has been very helpful in ensuring our clients' reviews are visible and responded to in a timely and effective manner.”