G2 Vendor Directory

Joule

by SAP

133

Reviews

4.3

Star rating

#2

Rank in Agentic Analytics

Pros and cons

Pros

  • Ease of Use
  • Efficiency
  • Useful
  • Time-Saving
  • Helpful
  • Automation

Cons

  • AI Limitations
  • Usage Limitations
  • Inaccuracy
  • Poor Understanding
  • Context Understanding
  • Integration Issues

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for Joule.

Page views and citations · Joule

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

Losing to

Based on reviewers of other products who said they switched from Joule.

Key stats

+13.3%

54

Small Business

5

Adoption by company size

SegmentShare of reviews
Small Business33.3%
Mid-Market33.3%
Enterprise33.3%

Quarterly history

QuarterReviewsStar rating
2025 Q2104.6
2025 Q3124.2
2025 Q4274.4
2026 Q1144.3
2026 Q2304.1
2026 Q3344.2

Satisfaction ratings

Ease of Use8.9
Ease of Setup8.4
Quality of Support8.5
Meets Requirements8.6

What reviewers say

Great SAP S/4HANA Integration, but Slow Loading and Poor Optimization

3.0

“I like the integration of the joule with SAP s4 hana system and it provides the data in real time. It's the best part. People mistake it with the gemini or chatgpt but it's different from other chatbots because of the integration with the SAP system”

Assistant System Engineer

Time-Saving HR support with helpful and professional response

3.0

“Joule helps me get quick answers and complete routine HR related tasks more efficiently.It saves time by reducing the need to search through different SAP screens and information manually .”

Human Resources Business Partner

Great Time-Saver for SAP Data and Process Questions

4.0

“It can work with SAP business data and processes rather than acting like a generic AI chatbot. It also saves a ton of time by answering SAP questions, summarizing information, and reducing repetitive work.”

Warehouse Operations