Zoho CRM Plus
Reviews
Star rating
Rank in CRM
Pros and cons
Pros
- Ease of Use
- Efficiency
- Integrations
- Automation
- Integration
- Automation Features
Cons
- Learning Curve
- Overwhelming Experience
- Not Intuitive
- Overwhelming
- Limited Customization
- Integration Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 56.8% |
| Mid-Market | 36.8% |
| Enterprise | 6.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 3.7 |
| 2025 Q1 | 1 | 4.5 |
| 2025 Q2 | 4 | 4.5 |
| 2025 Q3 | 8 | 4.6 |
| 2025 Q4 | 13 | 4.4 |
| 2026 Q1 | 16 | 4.2 |
| 2026 Q2 | 22 | 4.6 |
| 2026 Q3 | 3 | 4.0 |
Satisfaction ratings
What reviewers say
All-in-One Zoho Ecosystem with Flexible Role-Based Access Controls
“Zoho CRM Plus best part for me as a Software engineer is the Zoho Ecosystem ,rather than separate SaaS subscriptions for helpdesk software,live chat it puts all in one place.Also I can deploy role based access controls without a CRUD backend from scratch.”
Zoho CRM Plus: Effortless Integration and Efficient Workflow
“I really like how Zoho CRM Plus brings everything under one roof, which made switching worth it for our agency. The integration is incredibly helpful, as the modules talk to each other seamlessly. A lead coming in through a campaign gets automatically nurtured through email flow,”
Zoho CRM Plus: A Complete Customer Management Ecosystem in One Platform
“The best part about Zoho CRM Plus is that it gives a complete customer management ecosystem in one platform instead of using many disconnected tools.”