Track-It!
100
Reviews
3.7
Star rating
#54
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
3
Mid-Market
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 14.1% |
| Mid-Market | 56.6% |
| Enterprise | 29.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
Ease of Use8.2
Ease of Setup7.9
Quality of Support8.0
Meets Requirements8.1
What reviewers say
Nice tool with a great Name
4.0
“this tool was very atractive to me because of the name and also the importance of a good and frendly functionanity during my use of it”
A Solid Business help desk Tool
4.0
“Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is c”
Best IT help desk software - Track-It
5.0
“Simple interface and the system to keep track fo entire ticket status is awesome”