SolarWinds Web Help Desk
Reviews
Star rating
Rank in Incident Management
Pros and cons
Pros
- Ease of Use
Cons
- Missing Features
- Feature Issues
- Outdated Interface
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.7% |
| Mid-Market | 61.7% |
| Enterprise | 21.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 2 | 4.3 |
| 2026 Q2 | 2 | 2.5 |
Satisfaction ratings
What reviewers say
Efficient Ticket Management and Workflow Automation for IT Support Operations
“What I like best about SolarWinds Web Help Desk is how easy it is to manage day-to-day support operations from a single platform. As an admin, the automation rules and ticket workflows save a lot of manual effort by automatically assigning and updating tickets based on categories”
Powerful On-Prem Control, but UI and Maintenance Need Work
“1. on-premises (it's hard to find today a platform you can control) 2. highly configurable”
Decent ticketing solution for low Budget
“1. Easy to setup 2. Covers all ITSM features 3. Offers customization 4. Offers AD synch & SSO setup 5. Easy to setup and use Email templates”