G2 Vendor Directory

Incident Management

67

Products

19.4K

Total reviews

4.5

Avg. rating

ServiceNow IT Service Management by ServiceNow leads the Incident Management category with a 4.5 rating from 2,010 reviews. incident.io has the strongest momentum in the category, up +2500.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Incident Management.

LLM citations · Incident Management

Source: G2 review data

Key stats

ServiceNow IT Service Management

incident.io

Mid-Market

Category trends

How the Incident Management market is moving, from G2 review and Grid data.

Which products are most adopted?
1
ServiceNow IT Service Management1,507 2
NinjaOne964 3
Freshservice946 4
PagerDuty740 5
xMatters726
Which products climbed the Grid most?
1
Grafana Labs21 2
Rootly20 3
SAS Fraud, Anti-Money Laundering & Security Intelligence20 4
Harness Platform19 5
Sherlocks.ai4
Which products are reviewers switching to?
1
NinjaOne98 2
Freshservice58 3
SolarWinds IT Incident Response (Squadcast)56 4
Rootly54 5
Xurrent IMR47
Which products do enterprises choose?
1
ServiceNow IT Service Management1,016 2
xMatters407 3
PagerDuty282 4
Jira Service Management262 5
Freshservice185
Which products do mid-market buyers choose?
1
Freshservice600 2
NinjaOne412 3
SolarWinds Service Desk375 4
PagerDuty328 5
ServiceNow IT Service Management303
Which products do small businesses choose?
1
NinjaOne477 2
Freshstatus244 3
Better Stack160 4
Freshservice156 5
PagerDuty126

Fastest growing

Ranked by G2 Momentum score.

1

incident.io

by incident.io · 235 reviews

4.8
2

Rootly

by Rootly · 167 reviews

4.8
3

NinjaOne

by NinjaOne · 5,553 reviews

4.7

All products

Ranked by G2 Grid position.

1

ServiceNow IT Service Management

by ServiceNow · 2,010 reviews

4.5
2

NinjaOne

by NinjaOne · 5,553 reviews

4.7
3

xMatters

by Everbridge · 801 reviews

4.5
4

Jira Service Management

by Atlassian · 986 reviews

4.3
5

Freshservice

by Freshworks · 1,366 reviews

4.6

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