GLPI
42
Reviews
4.5
Star rating
#31
Rank in Service Desk
Pros and cons
Pros
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Cons
- Complex Configuration
- Inadequate Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
73
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 32.5% |
| Mid-Market | 37.5% |
| Enterprise | 30.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q1 | 2 | 4.8 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q2 | 2 | 4.0 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.6
Quality of Support8.6
Meets Requirements9.1
What reviewers say
Clear, Open Source Solution That Adapts to Your Needs
5.0
“Easy to use, clear, and open source. Perfect for support as well, cases are really easy”
best open source IT management service
5.0
“Very easy to implement Intituive interface you don't need support user interface is very friendly”
Best ITSM software on the planet
5.0
“As a GLPI integrator for many years, we’ve been able to encourage our customers to use GLPI to submit their requests directly through the platform. This greatly simplifies our day-to-day management while giving customers a straightforward, personalised interface. We can easily de”