xMatters
Reviews
Star rating
Rank in IT Alerting
Pros and cons
Pros
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations
Cons
- Complexity
- Learning Curve
- Alert Issues
- Difficult Setup
- Complex Setup
- Notification Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 15.3% |
| Mid-Market | 27.1% |
| Enterprise | 57.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 23 | 4.7 |
| 2025 Q1 | 31 | 4.8 |
| 2025 Q2 | 14 | 4.9 |
| 2025 Q3 | 5 | 4.6 |
| 2025 Q4 | 27 | 4.4 |
| 2026 Q1 | 22 | 4.6 |
| 2026 Q2 | 54 | 4.4 |
| 2026 Q3 | 20 | 4.5 |
Satisfaction ratings
What reviewers say
Highly Configurable Notifications with Flexible SMS/Slack Alerts
“I like how configurable the notification flow is. I can define settings based on the service, severity, or team, and then decide whether I want to receive alerts via SMS or Slack depending on what’s happening. That’s great.”
Effortless On-Call Handoffs and a Clear, Centralized Calendar
“The one thing that really helps me is that when I don’t answer the page itself will automatically go to the next person on the list. I literally have to do nothing. Before this I used a spreadsheet, and a group text message. And also I can easily tell from the on-call calendar if”
Reliable Incident Management with Clear Response Tracking
“I like being able to see who responded and when; this is useful later on when we need to explain why it took some time to establish a communication channel. Furthermore, it’s completely reliable—SMS, calls, and push notifications all work perfectly. As an incident manager, it mee”