Confluence
Reviews
Star rating
Rank in IT Documentation
Pros and cons
Pros
- Ease of Use
- Team Collaboration
- Organization
- Integrations
- Collaboration Efficiency
- Easy Integrations
Cons
- Not Intuitive
- Slow Performance
- Page Management
- Learning Curve
- Complexity
- Slow Loading
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 18.4% |
| Mid-Market | 47.8% |
| Enterprise | 33.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 21 | 4.5 |
| 2025 Q1 | 11 | 4.5 |
| 2025 Q2 | 31 | 4.6 |
| 2025 Q3 | 196 | 4.4 |
| 2025 Q4 | 134 | 4.5 |
| 2026 Q1 | 92 | 4.4 |
| 2026 Q2 | 110 | 4.5 |
| 2026 Q3 | 11 | 4.7 |
Satisfaction ratings
What reviewers say
Page Formatting Can Be Time-Consuming
“I like Confluence because it’s easy to maintain documentation. Whenever I face an issue or make a mistake, I first check my previous documentation to find a solution and avoid repeating the same mistakes.”
An Awesome Collaborative Internal Wiki for Centralizing Company Knowledge
“It is like a collaborative internal Wiki on our company so that it helps us to concentrate all information in one place, to check, to edit, etc”
A Single Source of Truth for Documentation—Easy Setup and Jira Automation
“It helps us have one north star, a single repository where we can keep all our documentation, results, and other materials in one place. It ensures we’re all working from the same source, and it’s very easy to set up. You can also tie it in to automate work in Jira. Overall, it’s”