Sharpen
Reviews
Star rating
Rank in Contact Center Workforce
Pros and cons
Pros
- Customer Support
- Helpful
- Ease of Use
- Case Management
- Response Time
- Features Variety
Cons
- Incorrect Information
- Missing Features
- Poor Reporting
- Difficult Learning
- Integration Issues
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 35.7% |
| Mid-Market | 59.5% |
| Enterprise | 4.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2026 Q2 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Efficient Call Management, Needs Better Support
“I really appreciate Sharpen for its queue callback feature that improves customer service and boosts efficiency. It allows customers to request a callback instead of staying on hold, which helps in decreasing abandoned calls and reduces the need for customers to call back or leav”
Impressive Company with a closet full of solutions!
“Sharpen platform is so deep with so many parts to it. To pick one area of "The Best" about Sharpen would do any justice. However I do want to mention that the Sharpen Care Team has been instumental with our growth. They are always at our beckon call. If an answer to my questi”
Sharp and Interactive
“ease of use, implementation, technology. everything related to this platform is related to service.”