Xima CCaaS
Reviews
Star rating
Rank in Call Center Infrastructure (CCI)
Pros and cons
Pros
- Easy Setup
- Simple
- Ease of Use
- Setup Simplicity
Cons
- Software Improvements
- Unreliability
- App Functionality
- Quality Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.7% |
| Mid-Market | 33.3% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 2 | 4.3 |
Satisfaction ratings
What reviewers say
Easy to Use, and Quick to Implement Requested Updates
“We came to Xima after a bad experience with our previous contact center. Xima has been very easy to use, and it’s straightforward to make changes whenever we need to. We’ve submitted several requests for updates to the platform so it better fits our needs, and they’ve implemented”
Helpful Team and Simple Setup Made Xima Easy to Deploy
“I’ve enjoyed working with Cody and Brandon to set up, deploy, and troubleshoot our account. The employees I’ve worked with have been one of the things I’ve liked most about Xima. Another aspect I appreciated was how simple the setup process was. Phone provisioning and account set”
Great Onboarding + Easy to Implement
“Very easy to implement for my call team, Xima assisted in reminders for agent + admin training, and were very easy to commincate with. My team and I have had a seasmless switchover and that is in huge thanks to the Xima team. the ability to process custom reports is also a huge p”