Rocket.Chat
Reviews
Star rating
Rank in Communication Platform as a Service (CPaaS)
Pros and cons
Pros
- Ease of Use
- Features
- Easy Communication
- Communication
- Security
- Customization
Cons
- User Interface
- Not User-Friendly
- Not Intuitive
- UX Improvement
- Poor Interface Design
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 36.7% |
| Mid-Market | 49.2% |
| Enterprise | 14.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 6 | 4.8 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q3 | 2 | 4.5 |
| 2025 Q4 | 13 | 4.0 |
| 2026 Q1 | 9 | 4.4 |
| 2026 Q2 | 15 | 4.3 |
Satisfaction ratings
What reviewers say
Smooth, Easy-to-Navigate Interface That Keeps Everything Straightforward
“Easy to navigate, with a very smooth interface that makes everything feel straightforward to use.”
Effortless Communication with Instant File Sharing
“I use Rocket.Chat for company and personal communication, and I really like its fast process for communication. It solves problems like easily sending any type of files anytime, anywhere, and I enjoy everything in Rocket.Chat. The initial setup was very easy for me and it's good ”
Rocket.Chat: Flexible, Self-Hosted Control That Powers Team Collaboration
“What I like most about Rocket.Chat is how it gives full control over communication, especially with the option to self-host. It feels flexible and customizable compared to many other chat tools. Once set up , it works well for team collaboration without relying too much on third-”