Sinch Engage
Reviews
Star rating
Rank in Communication Platform as a Service (CPaaS)
Pros and cons
Pros
- Implementation Ease
- Ease of Use
- Efficiency
- Easy Setup
- Customer Support
- Response Time
Cons
- Limited Texting Features
- Number Issues
- Limitations
- Insufficient Information
- Messaging Issues
- Link Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 59.0% |
| Mid-Market | 37.7% |
| Enterprise | 3.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 3 | 5.0 |
| 2026 Q1 | 7 | 4.7 |
| 2026 Q2 | 2 | 5.0 |
| 2026 Q3 | 4 | 5.0 |
Satisfaction ratings
What reviewers say
Exceptional Support and User-Friendly Platform
“I really like the customer support and the platform of Sinch Engage. The customer support is amazing; they handle issues very quickly, going back and forth through emails, and even set up a Teams meeting to solve problems right on the spot. This support compressed what could be t”
Easy to Use with Best-in-Class, Helpful Customer Service
“Message Media is easy to use and their customer service is the best and very helpful”
Simple, Effective, and Reliable SMS Solution
“I like that Sinch MessageMedia is simple and effective. The ease of use right from the start and the easy-to-navigate app are great. I also appreciate the clear and straightforward messaging about fees and usage. Setting it up was very easy and the customer support is prompt and ”