Wati
Reviews
Star rating
Rank in WhatsApp Marketing
Pros and cons
Pros
- Ease of Use
- Automation
- Customer Support
- Easy Setup
- Features
- Integrations
Cons
- Expensive
- Cost
- Pricing Issues
- Missing Features
- Poor Customer Support
- Messaging Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 76.9% |
| Mid-Market | 21.3% |
| Enterprise | 1.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 20 | 4.8 |
| 2025 Q1 | 42 | 4.6 |
| 2025 Q2 | 48 | 4.7 |
| 2025 Q3 | 16 | 4.5 |
| 2025 Q4 | 43 | 4.3 |
| 2026 Q1 | 10 | 4.8 |
| 2026 Q2 | 35 | 4.5 |
| 2026 Q3 | 20 | 4.1 |
Satisfaction ratings
What reviewers say
Wati Saves Time on Lead Reviews with Helpful Automation and Bot
“I do not have to spend so much time reviewing each lead, wati does that for me. Other thing i like is the bot, gives basic and repetitive information and that saves a lot of time. I am learning and apreciating responser out of office time, i am starting to like this feature.”
Ligero, ágil y con funciones útiles para administrar la cartera
“Es una herramienta ligera y ágil, y además incluye muchas funciones que facilitan la administración de la cartera.”
Wati’s AI Makes Template Creation and Submission So Much Easier
“The best thing I find useful in Wati is its AI tool. It helps me a lot when I’m working on a new template. For example, when I create a utility template and try to submit it, the Wati AI tool lets me know before submission if it sounds like marketing and suggests that I change it”