Lightspeed Retail
Reviews
Star rating
Rank in Retail POS
Pros and cons
Pros
- Customer Support
- Efficiency
- Features
- Tracking
- Inventory Management
- Staff Professionalism
Cons
- Poor Customer Support
- High Fees
- Expensive
- Integration Issues
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 83.1% |
| Mid-Market | 13.1% |
| Enterprise | 3.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 0.0 |
| 2025 Q2 | 1 | 4.0 |
| 2025 Q4 | 1 | 2.5 |
| 2026 Q1 | 2 | 2.5 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Extremely Easy to Use, with Everything I Need in One Place
“It is extremely easy to use and has everything I need in one spot from reports, to inventory to e-commerce.”
Account Management Is a Nightmare—Hard to Reach, Slow Responses, Get Discounts in Writing
“Overall the product works pretty good for retail and service. Its quick and efficient. The out of the box reporting does the job but lacks a bit when it comes to deep diving. I havent found the ability to extract detailed csv files of my sales, line items and customers so I can a”
Great Inventory Features!
“Powerful inventory management — Tracks products, variants, stock levels across locations, and helps automate purchase orders and reorder points, which is especially helpful for retailers with lots of SKUs.”