Shopify Plus
Reviews
Star rating
Rank in Omnichannel Commerce
Pros and cons
Pros
- Ease of Use
- Customer Support
- Reliability
- Quick Setup
- Easy Setup
- Customizability
Cons
- Expensive
- Limited Customization
- Limited Features
- Missing Features
- Limited Reporting
- Extra Costs
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 68.9% |
| Mid-Market | 27.4% |
| Enterprise | 3.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.4 |
| 2025 Q1 | 2 | 4.8 |
| 2025 Q2 | 16 | 4.4 |
| 2025 Q3 | 21 | 4.4 |
| 2025 Q4 | 118 | 4.4 |
| 2026 Q1 | 26 | 4.4 |
| 2026 Q2 | 36 | 4.5 |
| 2026 Q3 | 4 | 4.4 |
Satisfaction ratings
What reviewers say
Empowers Customization but Cost Model Needs Rethink
“I appreciate Shopify Plus for its extensive network and plugins, which add a lot of flexibility and functionality to my ecommerce initiatives. The platform allows us to meet our customers with a unique and customized experience, which is very valuable in our business. I find the ”
Simplifies Store Management with Minor Clutter Issues
“I like Shopify Plus because it's quite efficient for handling orders and products for our online store. It makes it easy to log all the information regarding each order, which is really helpful for keeping track of everything. I also find it useful for quickly checking orders, up”
Streamlines E-Commerce with Effective Automation
“I really like how easy Shopify Plus makes it to manage stores and orders. The platform also has good customization and integration options, which I find very useful. I particularly appreciate the Shopify Flow feature, as it saves time by automating a lot of repetitive work. The i”