Kaseya BMS
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
Cons
- Not User-Friendly
- Slow Performance
- Poor Design
- Integration Issues
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 78.0% |
| Mid-Market | 19.5% |
| Enterprise | 2.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q3 | 1 | 4.5 |
| 2025 Q4 | 1 | 2.5 |
Satisfaction ratings
What reviewers say
Stunning Product with few limitations
“1. Integrations work seamlessly. Once they are setup with a key they don't require any input after. 2. They are many classes in which tickets can be categorized. You can also add different tags to different categories. 3. One Sign in called Kaseya One can be used to sign into o”
Great All Around Ticketing System for MSPs or IT departments
“The best things about BMS is how easy it is to use even though it has a lot of granular options. Somehow the developers / designers were able to cater to both needs in a very productive way. My team is able to work on tickets very quickly, while I keep track of the important bill”
Ticketing and invoicing
“The ability to create tickets, manage billable time and pass invoicing details directly through to xero”