ConnectWise PSA
582
Reviews
4.0
Star rating
#17
Rank in Professional Services Automation
Pros and cons
Pros
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
Cons
- Learning Curve
- Poor Customer Support
- Complex Usability
- Missing Features
- Slow Performance
- Performance Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-88.9%
31
Small Business
8
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.1% |
| Mid-Market | 28.0% |
| Enterprise | 5.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 7 | 4.6 |
| 2025 Q1 | 5 | 3.1 |
| 2025 Q2 | 7 | 4.5 |
| 2025 Q3 | 8 | 4.0 |
| 2025 Q4 | 4 | 4.5 |
| 2026 Q1 | 4 | 4.3 |
| 2026 Q2 | 9 | 3.9 |
| 2026 Q3 | 1 | 3.5 |
Satisfaction ratings
Ease of Use7.8
Ease of Setup7.1
Quality of Support7.8
Meets Requirements8.6
What reviewers say
Solid Ticketing & Inventory, but 2FA and Learning Curve Take Getting Used To
3.5
“It has a solid ticketing tool, and it’s also good for inventory management.”
Great MSP Integrations and One Billing Hub, but Account Management and UI Need Work
3.5
“1. integrations with most popular MSP tools 2. single source of truth for billing, projects, crm, tickets and time spent”
Robust Features but Cumbersome Performance
1.5
“I like ConnectWise PSA for its customization. I appreciate being able to create any fields I need that can be searched on. I use the tickets and reporting features the most.”