Haptik

#19 in Bot Platforms

New York, US

Products on G2

240

Total reviews

4.4

Avg. star rating

Haptik ranks #19 in Bot Platforms.
Reviews across Haptik's portfolio grew 66.7% quarter-over-quarter.
Haptik's 2 products span 10 categories on G2.
Mid-Market is the largest segment among reviewers, at 44.6%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Haptik's products.

Page views and citations · Haptik

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Freshworks

Wati

Triny

yellow.ai

Gupshup

Losing to

Based on reviewers of other products who said they switched from Haptik.

Wati

Sprinklr

SuperAGI

Triny

MangoLeap

Key stats

+66.7%

#19

Mid-Market

2013

307

New York, US

Adoption by company size

Segment	Share of reviews
Small Business	33.5%
Mid-Market	44.6%
Enterprise	21.9%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	9	4.7
2025 Q1	2	4.8
2025 Q3	12	4.5
2025 Q4	1	3.5
2026 Q1	1	5.0
2026 Q2	3	4.2
2026 Q3	5	4.8

About Haptik

Jio Haptik has pioneered AI-powered innovation since 013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G , Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.