G2 Vendor Directory

Bot Platforms

70

Products

9,750

Total reviews

4.5

Avg. rating

Qualified by Salesforce leads the Bot Platforms category with a 4.9 rating from 1,568 reviews. Sierra has the strongest momentum in the category.

LLM citations

Monthly citations by AI answer engines for the top products in Bot Platforms.

LLM citations · Bot Platforms

Source: G2 review data

Key stats

Qualified

Sierra

Small Business

Category trends

How the Bot Platforms market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Qualified605 2
Drift457 3
Botpress332 4
IBM watsonx Orchestrate331 5
Haptik143
Which products climbed the Grid most?
1
Sierra25 2
Chatbase9 3
Amazon Lex8 4
Kommunicate8 5
ServiceNow EmployeeWorks7
Which products are reviewers switching to?
1
Qualified304 2
Botpress30 3
Voiceflow11 4
Gallabox4 5
Drift4
Which products do enterprises choose?
1
IBM watsonx Orchestrate144 2
Qualified119 3
Drift93 4
Haptik43 5
Google Cloud Dialogflow43
Which products do mid-market buyers choose?
1
Qualified412 2
Drift240 3
Haptik71 4
IBM watsonx Orchestrate65 5
Botpress51
Which products do small businesses choose?
1
Botpress238 2
Drift124 3
IBM watsonx Orchestrate121 4
TARS78 5
UChat71

Fastest growing

Ranked by G2 Momentum score.

1

Sierra

by Sierra · 131 reviews

4.5
2

Chatbase

by Chatbase · 46 reviews

4.8
3

Qualified

by Salesforce · 1,568 reviews

4.9

All products

Ranked by G2 Grid position.

1

Qualified

by Salesforce · 1,568 reviews

4.9
2

Microsoft Copilot Studio

by Microsoft · 156 reviews

4.4
3

Sierra

by Sierra · 131 reviews

4.5
4

Google Cloud Dialogflow

by Google · 151 reviews

4.4
5

IBM watsonx Orchestrate

by IBM · 393 reviews

4.4

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