G2 Vendor Directory

Exceed.ai

by Genesys

88

Reviews

4.6

Star rating

#7

Rank in Conversational Marketing

Pros and cons

Pros

  • Helpful
  • Lead Generation
  • Automation
  • Time-saving
  • Features
  • Efficiency

Cons

  • Limited Customization
  • AI Limitations
  • Limited Features
  • Complexity
  • Integration Issues
  • Missing Features

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for Exceed.ai.

Page views and citations · Exceed.ai

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

Losing to

Based on reviewers of other products who said they switched from Exceed.ai.

Key stats

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76

Small Business

2

Adoption by company size

SegmentShare of reviews
Small Business59.3%
Mid-Market36.0%
Enterprise4.7%

Quarterly history

QuarterReviewsStar rating
2026 Q134.5

Satisfaction ratings

Ease of Use9.3
Ease of Setup9.1
Quality of Support9.6
Meets Requirements9.2

What reviewers say

Transforms Lead Engagement with Automated Precision

4.5

“I like that Exceed.ai provides prompt and consistent communication 24/7, which ensures that every lead receives an immediate and well-structured response, even outside of business hours when the sales team is offline. The automation of follow-up emails not only saves manual human”

Accounts Payable Specialist

Revolutionized Our Lead Engagement Process

5.0

“I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversati”

Software Developer

More & More sales qualified leads from marketing

4.5

“The AI assistant takes up the responsibility of handling the long initial conversation with the leads, which the sales team sometimes despises.”

Marketing Consultant