Neon CRM
Reviews
Star rating
Rank in Admission-Based Nonprofit
Pros and cons
Pros
- Ease of Use
- Features
- Customer Support
- Donor Management
- All-in-one Solution
- Reporting
Cons
- Difficult Learning
- Not Intuitive
- Missing Features
- Inefficient Reporting
- Lacking Features
- Poor Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 88.8% |
| Mid-Market | 10.0% |
| Enterprise | 1.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 4.5 |
| 2025 Q1 | 7 | 4.6 |
| 2025 Q2 | 5 | 3.6 |
| 2025 Q3 | 14 | 4.5 |
| 2025 Q4 | 31 | 4.2 |
| 2026 Q1 | 33 | 4.2 |
| 2026 Q2 | 26 | 3.7 |
| 2026 Q3 | 14 | 4.0 |
Satisfaction ratings
What reviewers say
Don't recommend for small to mid size nonprofits
“It offers a wide range of tools, but it felt overly complex for a small-to-mid-size nonprofit with our level of donor data and engagement.”
All-in-One for Development and Fundraising, but Still Too Manual
“It is an all-in-one solution for development and fundraising efforts.”
Full Donor Insights at a Glance, Plus Helpful Webinars and Neon Rep Support
“I like the ease of viewing full account information at a glance. The ability to pin notes to a profile and the summary of a donor's total and annual giving makes that possible. I also appreciate the resources available through webinars and one on one video calls with Neon reps.”