G2 Vendor Directory

Gainsight Inc.

#1 in Customer Revenue Optimization

San Francisco, CA

4

Products on G2

2,697

Total reviews

4.5

Avg. star rating

  • Gainsight Customer Success ranks #1 in Customer Revenue Optimization.
  • Reviews across Gainsight Inc.'s portfolio declined 63.3% quarter-over-quarter.
  • Gainsight Inc.'s 4 products span 11 categories on G2.
  • Mid-Market is the largest segment among reviewers, at 59.1%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Gainsight Inc.'s products.

Page views and citations · Gainsight Inc.

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Salesforce

33 switched
2

Totango

18 switched
3

ChurnZero

12 switched
4

Pendo.io

10 switched
5

Litmos

9 switched

Losing to

Based on reviewers of other products who said they switched from Gainsight Inc..

1

Totango

69 switched
2

ChurnZero

21 switched
3

Planhat

20 switched
4

Vitally

15 switched
5

ClientSuccess

6 switched

Key stats

-63.3%

#1

11

Mid-Market

2009

1,144

San Francisco, CA

Adoption by company size

SegmentShare of reviews
Small Business11.9%
Mid-Market59.1%
Enterprise29.0%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4554.7
2025 Q1844.3
2025 Q2434.6
2025 Q3134.2
2025 Q4114.3
2026 Q184.0
2026 Q2984.4
2026 Q3364.4