Gainsight Customer Communities
Reviews
Star rating
Rank in Online Community Management
Pros and cons
Pros
- Ease of Use
- User Interaction
- Experience
- Branding Customization
- Feedback Management
- Features
Cons
- Limited Customization
- Poor Interface Design
- Search Functionality
- Difficult Setup
- Limited Features
- Difficult Learning Process
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.1% |
| Mid-Market | 58.8% |
| Enterprise | 25.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q1 | 27 | 4.0 |
| 2025 Q2 | 3 | 4.3 |
| 2025 Q4 | 1 | 4.5 |
| 2026 Q1 | 1 | 4.0 |
| 2026 Q2 | 16 | 4.5 |
| 2026 Q3 | 9 | 4.6 |
Satisfaction ratings
What reviewers say
Six years in: a strong platform for product and community-led growth
“Over six years building our community on this platform, its greatest strength has been the way it brings our builders and users together in one place to learn from each other, share knowledge, and ideate. That peer-to-peer exchange is the heart of the platform, and it's encouragi”
Gainsight CS
“The ability to connect directly with other Gainsight admins facing similar challenges, sharing real-world solutions saves time versus trial-and-error, and it's helpful to see how other CS Ops teams structure their processes”
Customer Communities is a great product
“I’m a member of multiple Customer Communities, and I’ve been an admin in the past. My company also uses this for our Community. This is probably my favorite of the Gainsight products. It’s easy to use, integrates with Gainsight CS seamlessly, and has a clean interface. It also co”