Gainsight Customer Success
Reviews
Star rating
Rank in Customer Revenue Optimization
Pros and cons
Pros
- Ease of Use
- Centralized Information
- Visibility
- Health Monitoring
- Customer Support
- Health Scoring
Cons
- Complexity
- Limitations
- Steep Learning Curve
- Not Intuitive
- Missing Features
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.2% |
| Mid-Market | 57.4% |
| Enterprise | 33.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 51 | 4.7 |
| 2025 Q1 | 39 | 4.6 |
| 2025 Q2 | 36 | 4.6 |
| 2025 Q3 | 11 | 4.4 |
| 2025 Q4 | 9 | 4.3 |
| 2026 Q1 | 4 | 4.3 |
| 2026 Q2 | 67 | 4.3 |
| 2026 Q3 | 17 | 4.4 |
Satisfaction ratings
What reviewers say
Acts as a source of truth for all our account management team knowledge
“Bringing all key information together in one place, including account scorecards, churn risks, meeting frequency, and overall customer engagement. This provides a clear overview of account health, helps identify potential risks early, and gives senior management excellent visibil”
Easy Note Logging That Streamlines Daily Tasks
“I love how easy it is to log notes and get an update anytime I need it. It really helps to streamline my daily tasks.”
It's definitely a great tool to manage CS activities
“Gainsight has a lot of integration that will give you a good overall view of your customer and manage activities.”