Skilljar by Gainsight
Reviews
Star rating
Rank in Customer Education
Pros and cons
Pros
- Ease of Use
- Customer Support
- Comprehensive Features
- Intuitive
- Helpful
- Integrations
Cons
- Inadequate Reporting
- Poor Reporting
- Time-Consuming
- Course Management
- Poor Customer Support
- Slow Loading
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 15.1% |
| Mid-Market | 65.6% |
| Enterprise | 19.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 17 | 3.3 |
| 2025 Q2 | 2 | 5.0 |
| 2025 Q3 | 2 | 3.3 |
| 2025 Q4 | 1 | 4.0 |
| 2026 Q1 | 2 | 4.8 |
| 2026 Q2 | 13 | 4.5 |
| 2026 Q3 | 10 | 4.1 |
Satisfaction ratings
What reviewers say
Intuitive, Flexible Platform for Scalable Customer Education
“What I like best about Skilljar is how intuitive and flexible it is for creating scalable learning experiences. It makes it easy to organize and deliver enterprise customer education, track engagement and completion, and create a more structured learning journey intentionally orc”
Bringing Academy and Community together in one ecosystem
“For us, the real value has been the ability to bring Academy and Community together in one connected ecosystem. Having learning and community on the same Gainsight foundation means our customers and partners experience enablement as one journey rather than separate tools - and it”
Gainsight CS
“The ability to build structured, self-paced training content that scales, it lets us deliver consistent education without needing 1:1 sessions every time, which frees up time for higher-value work, is also very valuable as admins when we need to unsderstand functionalities”