Freshsales
Reviews
Star rating
Rank in Real Estate CRM
Pros and cons
Pros
- Ease of Use
- Features
- Helpful
- Customer Support
- Intuitive
- User Interface
Cons
- Missing Features
- Limited Features
- Limitations
- Learning Curve
- Limited Customization
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 67.7% |
| Mid-Market | 27.0% |
| Enterprise | 5.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 6 | 3.9 |
| 2025 Q1 | 3 | 2.3 |
| 2025 Q2 | 4 | 4.8 |
| 2025 Q4 | 7 | 4.4 |
| 2026 Q1 | 3 | 4.2 |
| 2026 Q2 | 12 | 3.6 |
| 2026 Q3 | 3 | 2.7 |
Satisfaction ratings
What reviewers say
Streamlines Sales Pipeline, Needs Better Reporting
“I really value Freshsales for its customizable deal pipeline builder. It lets me tailor the stages to fit our cybersecurity SaaS sales cycle, and tagging deals by contract value is a breeze. I love that I can use the native webhook capability to push real-time deal updates throug”
Logistics-Friendly CRM Lacks Mature Industry Interoperability
“Freshsales adapts well to our cross-border freight sales and compliance routines. Its fully customizable sales pipeline lets us build process nodes matching actual transportation transactions, embedding verification standards for ADR dangerous goods and GDPR data governance. Inte”
Effortless Setup, Needs More Integrations
“I like Freshsales for its zero configuration setup and fastest time to value. The native harmony really stands out because I can save thousands since the phone integration doesn't need separate configuration. Additionally, the instant email and phone activation are quite impressi”