Assembled WFM
187
Reviews
4.6
Star rating
#15
Rank in Contact Center Workforce
Pros and cons
Pros
- Ease of Use
- Scheduling
- Scheduling Ease
- Intuitive
- Features
- Efficiency
Cons
- Scheduling Issues
- Missing Features
- Poor Reporting
- Slow Loading
- Limited Features
- Lagging Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-77.3%
73
Mid-Market
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 20.9% |
| Mid-Market | 63.1% |
| Enterprise | 16.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 4.0 |
| 2025 Q3 | 1 | 4.5 |
| 2025 Q4 | 34 | 4.3 |
| 2026 Q1 | 12 | 4.7 |
| 2026 Q2 | 22 | 4.2 |
| 2026 Q3 | 5 | 4.5 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup9.2
Quality of Support9.3
Meets Requirements8.9
What reviewers say
UI/UX Filtering That Makes Every Task Easier to Manage
5.0
“UI/UX filtering, having to manage and customize this makes it easier for every task to look at.”
Improves Staffing Visibility and Operational Efficiency
4.0
“As a Team Lead, Assembled helps me manage staffing more effectively through accurate forecasting, real-time monitoring, and schedule visibility. This makes it easier to ensure proper coverage, respond to changing workloads, and focus on supporting my team's success rather than sp”
Simple to Use and Open to Feedback
4.0
“Assembled is very simple compared to other tools I've used. Also, they're open to any suggestions or questions we ask.”