Desk365
Reviews
Star rating
Rank in Help Desk
Pros and cons
Pros
- Integrations
- Customization
- Customizability
- Ease of Use
- Customer Support
- Easy Setup
Cons
- Poor Reporting
- Poor Navigation
- Missing Features
- Integration Issues
- Ticketing Issues
- Interface Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 34.4% |
| Mid-Market | 62.5% |
| Enterprise | 3.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.8 |
| 2025 Q2 | 15 | 4.8 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 3 | 5.0 |
| 2026 Q2 | 3 | 5.0 |
Satisfaction ratings
What reviewers say
Clean, Modern Help Desk with Constant Feature Updates
“We really enjoy using Desk365 because it is a very clean looking help desk solution and they are constantly updating it with new features!”
Outils parfait pour les MSP facile utilisation et gestion
“En tant qu’utilisateur intensif de Microsoft Teams, je trouve que l’intégration avec l’application est vraiment fantastique. Nos utilisateurs et nos agents peuvent rester directement dans Teams pour soumettre et traiter les tickets au fur et à mesure de leur arrivée, sans avoir à”
Best-in-Class Pricing, Easy Onboarding, and Great Integration
“It offers extensive customization, AI-generated KB articles, and a solid Teams integration. Pricing feels best-in-class, and onboarding was pretty easy compared to other solutions I’ve tried. The web UI is fine, and using Teams as the UI is great; I’d just like to see a Slack int”