IT Glue
Reviews
Star rating
Rank in IT Documentation
Pros and cons
Pros
- Ease of Use
- Document Management
- Integrations
- Organization
- Easy Integrations
- Password Management
Cons
- Slow Performance
- Missing Features
- Learning Curve
- Search Functionality
- Poor Interface Design
- Search Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 71.5% |
| Mid-Market | 25.6% |
| Enterprise | 2.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.8 |
| 2025 Q1 | 13 | 4.7 |
| 2025 Q2 | 13 | 4.8 |
| 2025 Q3 | 20 | 4.5 |
| 2025 Q4 | 25 | 4.4 |
| 2026 Q1 | 6 | 4.6 |
| 2026 Q2 | 50 | 4.4 |
| 2026 Q3 | 15 | 4.7 |
Satisfaction ratings
What reviewers say
Well-Organized, Easy-to-Use Hub for Documentation and Passwords
“It’s a great product for documentation and for centralizing passwords. It’s been very helpful, well organized, and easy to use. We use it every day to access passwords, contact emails and phone numbers, asset information, and other documentation. The automatic password creator”
Powerful Global Search and Flexible Assets with Seamless Autotask Integration
“I like how I can search for information globally as well as inside of an organization. I like being able to create custom flexible assets so data structures can be formatted how I expect them to be. I really appreciate the integration into Autotask that makes passwords and docume”
Excelente herramienta para centralizar la información de clientes
“Excelente herramienta para centralizar la informacion de clientes.”