Webex Contact Center
Reviews
Star rating
Rank in Contact Center Workforce
Pros and cons
Pros
- Features
- Ease of Use
- Call Management
- Recording Features
- Integrations
- Efficiency
Cons
- Integration Issues
- Poor Customer Support
- Limited Customization
- Slow Loading
- Slow Performance
- Complex Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 29.5% |
| Mid-Market | 39.2% |
| Enterprise | 31.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 7 | 4.4 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q3 | 2 | 3.8 |
| 2025 Q4 | 8 | 4.5 |
| 2026 Q1 | 2 | 3.8 |
| 2026 Q2 | 1 | 5.0 |
| 2026 Q3 | 3 | 4.3 |
Satisfaction ratings
What reviewers say
Call Summaries Make Dropped Calls Seamless for Customers
“Had a call drop mid conversation last week, customer's connection just cut out, and normally that means when they call back they're stuck repeating their whole situation to whoever picks up next. Instead a summary of what we'd already covered was sitting right there when the call”
Surprisingly Useful Journey Data That Helps Agents Personalize Calls Fast
“Journey data showing what a customer did on our website right before calling in has been more useful than I expected going in. Someone calls about a refund and the agent can already see they'd spent ten minutes on our refund policy page just beforehand, so instead of asking gener”
Dependable, High-Performing Webex Contact Center That Streamlines Daily Support
“Having used Webex Contact Center daily for two years, it's a dependable, high-performing platform. The unified workspace and background noise removal make multi-channel support effortless. Automatic call summaries save significant time after every interaction. Despite a slight in”