G2 Vendor Directory

IT Documentation

11

Products

12.8K

Total reviews

4.6

Avg. rating

Confluence by Atlassian leads the IT Documentation category with a 4.1 rating from 4,370 reviews. NinjaOne has the strongest momentum in the category, up +9.4% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in IT Documentation.

LLM citations · IT Documentation

Source: G2 review data

Key stats

Confluence

NinjaOne

Mid-Market

Category trends

How the IT Documentation market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Freshservice616 2
NinjaOne556 3
Confluence433 4
Hudu315 5
IT Glue198
Which products are reviewers switching to?
1
Hudu100 2
IT Glue27 3
NinjaOne8 4
N-able Passportal3 5
Nuclino2
Which products do enterprises choose?
1
Freshservice130 2
Confluence112 3
NinjaOne54 4
M-Files7 5
Device42, A Freshworks Company5
Which products do mid-market buyers choose?
1
Freshservice360 2
NinjaOne243 3
Confluence211 4
IT Glue43 5
M-Files40
Which products do small businesses choose?
1
NinjaOne258 2
Hudu224 3
IT Glue146 4
Freshservice120 5
Confluence94

Fastest growing

Ranked by G2 Momentum score.

1

NinjaOne

by NinjaOne · 5,553 reviews

4.7
2

Hudu

by Hudu · 371 reviews

4.7
3

Confluence

by Atlassian · 4,370 reviews

4.1

All products

Ranked by G2 Grid position.

1

Confluence

by Atlassian · 4,370 reviews

4.1
2

NinjaOne

by NinjaOne · 5,553 reviews

4.7
3

Freshservice

by Freshworks · 1,366 reviews

4.6
4

IT Glue

by Kaseya · 726 reviews

4.6
5

Hudu

by Hudu · 371 reviews

4.7

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