Freshdesk Customer Success
Reviews
Star rating
Rank in Proactive Customer Retention
Pros and cons
Pros
- Ease of Use
- Case Management
- Connectivity
- Intuitive
- Easy Setup
- Customer Support
Cons
- Slow Performance
- UX Improvement
- Difficult Reporting
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 31.8% |
| Mid-Market | 40.9% |
| Enterprise | 27.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 4.8 |
| 2025 Q4 | 1 | 4.5 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Effortless Team Management and Ticket Handling
“The best aspect of the platform is how easy it is to manage a large customer support team, as well as the tickets they are handling.”
Freshdesk is like Fresh-success tool !
“Its preety user-friendly with a super clean and attractive interface. Setting it up is preety straightforward and they guide you through the process. Their customer support team is seriusly on point, they are quick to respond & give you awesome onboarding help. This software is p”
Reliable Support for Customer Success Management
“The intuitive User Interface and automation features save time and keep our customer success workflows consistent, Real time reporting and customer segmentation help tailor communication and trak health scores effectively”