Zoho FSM
Reviews
Star rating
Rank in Field Service Management
Pros and cons
Pros
- Ease of Use
- Easy Integration
- Navigation Ease
- Integrations
- Easy Creation
- Time Management
Cons
- Feature Limitations
- Customization Difficulties
- Upload Issues
- Improvement Needed
- Poor Design
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 63.6% |
| Mid-Market | 18.2% |
| Enterprise | 18.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.5 |
| 2025 Q4 | 3 | 4.0 |
| 2026 Q2 | 1 | 4.5 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Highly Capable, Customizable Field Service Management with Flexible Endpoints
“Zoho FSM is much more capable and customizable than other field service management software I’ve used. Even if the business solution you need isn't native to Zoho FSM, they have convenient endpoints you can call to bolt on tools to help solve problems.”
Great Zoho Integration, But Customization Needs Improvement
“One of the standout features is how easily it integrates with other Zoho applications, making it simple to access information and functions without any interruptions.”
Efficient and Comprehensive FSM Solution
“Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce.”