Salesforce Field Service and Operations
1,253
Reviews
4.3
Star rating
#1
Rank in Field Service Management
Pros and cons
Pros
- Ease of Use
- Scheduling Management
- Easy Integration
- Real-Time Data
- Integrations
- Data Management
Cons
- Improvement Needed
- Learning Curve
- Setup Difficulties
- Expensive
- Customization Difficulties
- Mobile Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+205.9%
53
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 22.7% |
| Mid-Market | 41.7% |
| Enterprise | 35.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 30 | 4.6 |
| 2025 Q1 | 1 | 4.0 |
| 2025 Q2 | 2 | 4.8 |
| 2025 Q3 | 9 | 4.6 |
| 2025 Q4 | 284 | 4.3 |
| 2026 Q1 | 1 | 3.5 |
| 2026 Q2 | 68 | 4.6 |
| 2026 Q3 | 208 | 4.2 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup8.1
Quality of Support8.8
Meets Requirements8.8
What reviewers say
Very Easy Setup and Smooth Experience
5.0
“Very easy to set up and functionality is smooth to work with”
Works Great for Most Business Use Cases
4.5
“It works just fine for most of the use cases the business have”
Versatile but Complex Field Service Solution
5.0
“I like the integration into our data in Agentforce Field Service with Salesforce. It works so much better than our previous system, Dataforma. We chose Agentforce Field Service because it allowed us to create the customizations we needed, compared to other field service platforms”