ServiceNow Field Service Management
Reviews
Star rating
Rank in Field Service Management
Pros and cons
Pros
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management
Cons
- Learning Curve
- Improvement Needed
- Expensive
- Setup Difficulties
- Slow Performance
- Customization Difficulties
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 27.7% |
| Mid-Market | 35.8% |
| Enterprise | 36.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 16 | 4.3 |
| 2025 Q3 | 16 | 4.4 |
| 2025 Q4 | 18 | 4.4 |
| 2026 Q1 | 15 | 4.5 |
| 2026 Q2 | 69 | 4.2 |
| 2026 Q3 | 29 | 4.3 |
Satisfaction ratings
What reviewers say
Efficient and Organized Field Service Management
“I like how ServiceNow Field Service Management keeps work orders, scheduling, technician assignments, and service details organized in one place. The interface makes it easy to track the status of tasks and see what needs attention. It has reduced the amount of manual coordinatio”
Unified Service Desk-to-Technician Workflow with Automated Scheduling and Mobile Access
“It connects the service desk, dispatch, and technicians on one platform, with automated scheduling and mobile access, so work orders flow from request to completion without handoffs between tools.”
Work orders are efficient for dispatching to onsite workforce for quick fixes
“ServiceNow Field Service Management does a great job of streamlining scheduling and dispatching, making it much easier for our team to get the right technician to the right job without a lot of manual coordination.”