Zoho Cliq
Reviews
Star rating
Rank in Business Instant Messaging
Pros and cons
Pros
- Ease of Use
- Easy Communication
- Communication
- Team Collaboration
- File Sharing
- Customer Support
Cons
- Slow Loading
- Difficult Navigation
- User Interface
- Not Intuitive
- Missing Functionality
- Poor Call Quality
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 53.6% |
| Mid-Market | 30.2% |
| Enterprise | 16.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 3.9 |
| 2025 Q2 | 3 | 3.5 |
| 2025 Q3 | 5 | 4.6 |
| 2025 Q4 | 3 | 4.8 |
| 2026 Q1 | 4 | 4.4 |
| 2026 Q2 | 3 | 3.8 |
| 2026 Q3 | 2 | 4.5 |
Satisfaction ratings
What reviewers say
Organized Conversations, Quick Setup, Minor Notification Hiccups
“I like Zoho Cliq because conversations are easy to keep organized, allowing me to quickly go back and check the history when following up on an issue. I appreciate the direct messaging, file and screenshot sharing, and message history features. They make it easy to explain issues”
Organized Team Chats and Seamless Zoho Integrations
“What I like most about Zoho Cliq is that it keeps team communication organized without feeling overwhelming. Between channels, direct messages, and the built-in collaboration features, it’s easy to stay connected and quickly track down important conversations when you need them. ”
Decent Tool with Integration Perks, Needs Better Group Flexibility
“I like Zoho Cliq's Zapier integration because it allows me to send SMS to a web number to communicate MFAs to the correct agent. I also find the initial setup of Zoho Cliq to be very easy.”