ManageEngine ServiceDesk Plus MSP
Reviews
Star rating
Rank in Service Desk
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 14.3% |
| Mid-Market | 50.0% |
| Enterprise | 35.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Manage Engine ServiceDesk Plus is just 'ok'
“Manage Engine ServiceDesk Plus is a good and reliable ticketing system for a small to mid-size company. The features are a good base set of tools and mostly intuitive.”
ServiceDesk has held improve our IT Operations
“The upside of ServiceDesk Plus is that you can modify workflow that matches your organization's needs. This way, you can streamline the work process and make things easier.”
ITIL compliant IT service management made easy
“I wish I had known about ServiceDesk Plus earlier in my career! This software is the most straightforward and comprehensive ITIL service management tool I've found during my research. The Enterprise edition includes everything from incident management to change management and CMD”